We coach organizations to continuously improve in a structured manner Customer Satisfaction   Decision Making   Problem Solving   Implementation Home   Why Six Sigma Plus   Who is Who   Leading Change   Six Sigma Training   Experience   Case Studies   Tools & Skills   About Six Sigma   Contact Us     Customer Satisfaction Six Sigma Plus starts and ends with the CUSTOMER. Key to the success of an organization is customer satisfaction. Before we can satisfy customers we need to ask ourselves: Who is the customer What does the customer really want To meet customer requirements you need to understand: What is the current performance? What are the proven causes for dissatisfaction? What are the few simple solutions that will generate lasting results? Buying customer Owner/shareholder On time delivery Technical support Better products Innovative services Partnerships X% profit Y% growth Positive company image Return on Assets Low inventories Community Employees No noise and smell problems Jobs Adhere to rules and regulations Responsible governance Sustainable performance ... Job security and career opportunities Working conditions Safe jobs Good salary ... Different customer groups have different needs.