Decision making can be a simple process when based on reliable data. Measuring alone is not enough. It is important to analyze the data and to identify the real causes of problems. This will bring a focus to the decision making and enables a selection of the vital projects and solutions. This focus on key projects and solutions will result in an efficient and effective route to customer satisfaction.

Decision making with Six Sigma means:

• Working on the real and few vital causes
• Getting away from politics, hobbies and old perceptions.